We were approached by Ms. Tomoko Tanaka of Mitsukoshi, who was in charge of developing a new sales floor at that time.
After consulting with many people, I came to Tokyo on the fourth day after being approached and made the decision to open the store.
For 20 years, the opportunity for a small local workshop to talk directly with so many customers has given us an irreplaceable power.
In our daily reports since the opening of the store, we asked customers to fill in information about customers who made purchases and those who did not, while being careful not to give out personal information.
We are also challenging ourselves to create various products while using customer feedback as a basis.
Customer feedback is full of many hints.
We will continue to produce Urushi lacquerware that is a part of your daily life, that makes you feel good by using it, and that gives you a sense of relief when you use it. We will continue to make such products.
